Shipping Policy
Last updated: 26 October 2026
This Shipping Policy explains how and when orders placed on zupzilo.shop are delivered. Zupzilo is operated by KEYGALAXY DIGITALS PRIVATE LIMITED, Bangalore, Karnataka, India.
Where we deliver
We deliver only within India. A few pincodes are not yet served by our courier partners. You can check your pincode on any product page. If a pincode cannot be served, the checkout will tell you before you pay, so you are never charged for an order we cannot deliver.
Shipping charges
Delivery is free on every order. There is no minimum order value.
Processing time
Orders are packed and dispatched within 1 to 2 business days after payment is confirmed. Business days are Monday to Friday, excluding public and bank holidays. Orders placed on a weekend are dispatched from Monday, and orders placed on a holiday from the next business day.
Delivery time
After dispatch, delivery usually takes:
- Gujarat: 6 to 7 business days
- All other states: 7 to 10 business days
- Some remote pincodes: up to 15 business days
Couriers do not deliver on bank holidays. If a delivery day falls on a holiday, the parcel is delivered on the next working day.
Courier partners and tracking
We ship with trusted courier partners such as DTDC, Blue Dart and Ecom Express. The courier may change depending on your pincode. As soon as your order ships, we add the tracking details to your order and email them to you. If you have not received tracking details within 3 business days of placing your order, please contact us.
When your parcel arrives
Please check the package when you receive it. If the outer package looks damaged or tampered with, mention it to the delivery person and record a video while opening the parcel. An unboxing video is required for any claim about a damaged, defective, wrong or missing item. See our Return & Refund Policy for how to report a problem.
Failed delivery or refused parcel
If a parcel cannot be delivered because the address is wrong or incomplete, the customer is not available after the courier’s delivery attempts, or the parcel is refused at delivery, the courier returns it to us. In that case we refund the order amount minus two times the shipping cost for the parcel’s weight, which covers the forward and return shipment. The parcel weight includes packaging.
| Parcel weight | Shipping cost (one way) | Deducted from refund (forward and return) |
|---|---|---|
| Up to 0.5 kg | ₹40 | ₹80 |
| Above 0.5 kg up to 1 kg | ₹70 | ₹140 |
| Above 1 kg up to 2 kg | ₹90 | ₹180 |
| Above 2 kg up to 3 kg | ₹100 | ₹200 |
| Above 3 kg up to 4 kg | ₹120 | ₹240 |
| Above 4 kg up to 5 kg | ₹140 | ₹280 |
| Above 5 kg up to 10 kg | ₹200 | ₹400 |
The refund is made to your original payment method within 7 business days after the parcel reaches us.
Delays and lost parcels
Courier delays can happen because of weather, local restrictions or high volumes. If your parcel seems stuck or has not arrived within the expected time, contact us with your order number. We will follow up with the courier. If the courier confirms that the parcel is lost, we will send a replacement or give you a full refund, whichever you prefer.
Contact
For any shipping question, email support@zupzilo.shop or use our contact form.