Return & Refund Policy
Last updated: 26 October 2026
This policy explains when you can return a product bought on zupzilo.shop and how refunds work. Zupzilo is operated by KEYGALAXY DIGITALS PRIVATE LIMITED, Bangalore, Karnataka, India. Nothing in this policy limits any right you have under Indian consumer protection law.
Damaged, defective, wrong or missing items
If your order arrives damaged, defective, incomplete or different from what you ordered, we will make it right. This applies to all products, including electronics and products marked as non-returnable.
- Report the problem within 48 hours of delivery by email or through our contact form.
- Send clear photos of the product and the package.
- Send the full unboxing video, recorded from the sealed package until the product is visible. For large videos, share a Google Drive or similar link.
Once we confirm the problem, we will send a replacement or give you a full refund. If the item needs to come back to us, we arrange the pickup at our cost.
Change of mind returns
If you change your mind about a product, you can ask to return it within 48 hours of delivery. The following conditions apply:
- The product must be unused and undamaged, in its original condition, with its original packaging, tags and all accessories.
- Electronics cannot be returned for a change of mind.
- Products marked as non-returnable on the product page cannot be returned for a change of mind.
- We arrange the pickup from your address.
After the product reaches us, we inspect it. If it meets the conditions above, we refund the amount you paid for the returned product minus two times the shipping cost for the parcel’s weight, which covers the original delivery and the return pickup. If the product does not meet the conditions, we will contact you and send it back to you.
| Parcel weight | Shipping cost (one way) | Deducted from refund (forward and return) |
|---|---|---|
| Up to 0.5 kg | ₹40 | ₹80 |
| Above 0.5 kg up to 1 kg | ₹70 | ₹140 |
| Above 1 kg up to 2 kg | ₹90 | ₹180 |
| Above 2 kg up to 3 kg | ₹100 | ₹200 |
| Above 3 kg up to 4 kg | ₹120 | ₹240 |
| Above 4 kg up to 5 kg | ₹140 | ₹280 |
| Above 5 kg up to 10 kg | ₹200 | ₹400 |
Products that cannot be returned
- Products that have been used, damaged or altered after delivery.
- Products marked as non-returnable on the product page, except when they arrive damaged, defective, wrong or incomplete.
- Electronics, except when they arrive damaged, defective, wrong or incomplete.
How to request a return
Email support@zupzilo.shop or use our contact form. Please include your order number, the product you want to return, the reason, and photos. For damaged, defective, wrong or missing items, also include the unboxing video.
Refunds
Refunds go back to your original payment method.
- Damaged, defective, wrong or missing items: within 7 business days after we approve your request.
- Change of mind returns: within 7 business days after we receive and inspect the product.
After we issue the refund, your bank or payment provider may take a few more days to show it in your account.
Contact
For any question about returns or refunds, email support@zupzilo.shop or use our contact form.