Order Cancellation Policy

Last updated: 26 October 2026

This policy explains when an order placed on zupzilo.shop can be cancelled. Zupzilo is operated by KEYGALAXY DIGITALS PRIVATE LIMITED, Bangalore, Karnataka, India.

Cancellation by you

You can cancel an order within 2 hours of placing it, as long as it has not been shipped yet. Whichever comes first, 2 hours after the order or the moment we ship it, is the end of the cancellation window. After that, the order can no longer be cancelled.

How to cancel

Email support@zupzilo.shop or use our contact form and choose “Cancellation request”. Please include your order number. Your request counts from the time we receive your email or form message. We will confirm the cancellation by email.

Refund for a cancelled order

When we cancel an order at your request, we issue a full refund to your original payment method within 24 hours. Your bank or payment provider may take a few more days to show it in your account.

Changes to an order

We cannot change an order once it is placed. This means we cannot add or remove products or change the delivery address. If you need a change, you can cancel the order within the cancellation window and place a new one.

If an order can no longer be cancelled and you do not want the product after delivery, you may be able to return it under our Return & Refund Policy.

Cancellation by us

In rare cases we may have to cancel an order, for example when:

• the product goes out of stock after you order it
• there was an error in the price or product details shown on the website
• your pincode turns out to be outside our couriers’ delivery area

If we cancel your order, we will email you and issue a full refund to your original payment method within 24 hours. Your bank or payment provider may take a few more days to show it in your account.

Contact

For any question about an order, email support@zupzilo.shop or use our contact form. Please include your order number.